FAQ
1. Where am I covered?
2. What can I do in case of emergency?
3. Do my insurance plan have direct billing?
4. How do I file a claim?
- If you have direct billing services with your plan: you just need to show your insurance card and copy of your passport to the clinic, they will bill your insurance directly, you just need to sign the bill.
- If there is no direct billing: go to our download section, to download the claim form, ask your treatment doctor to complete his section and attached all copy medical reports, original VAT invoice (for local insurers), and either scan email to claim department’s email on the claim form (depend on your insurer) or post the original to your insurer address on the claim form. These days insurers will go green there will be a CLAIM APP for you to download and submit claim.